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Delivery

We deliver to the UK only, postage and packaging is £4.50.

Where orders are over £50 delivery is free of charge.

Orders will be despatched on receipt of cleared funds and within 2 working days of receipt of order (usually sooner) and are sent out via First Class Royal Mail signed for delivery.

If items are not in stock we will notify you of a revised delivery time.

Why are your delivery costs so high?

Our delivery cost represents the genuine cost to post our products. We use First Class Royal Mail signed for delivery to ensure our customers receive their order quickly.

We appreciate however that this means that our delivery costs may seem high relative to the cost of our products, particularly if you just want to order one item. Please bear in mind that our delivery charge is a flat fee and doesn't increase if you buy more. There is no charge for postage and packaging on orders over £50.

Alternatively, if you are local to us, you may wish to try our new Click & Collect Service, you can read more about this here.

Returns

We accept the return of goods which are damaged or faulty provided we are notified within 7 days of receipt of order.

We can only accept returned items if they are returned to us in an unused state. Faulty items will be replaced or refunded once the original item has been received in its original packaging and inspected by us. You will be responsible for the cost of postage to return the goods.

Your statutory rights are not affected.

Security and Privacy

We value your privacy. We only use the information provided about you to process your order and inform you of upcoming products and promotions. We do not sell, rent or trade your personal details.

Still Have a Query?

Click here to contact our Customer Service Department.

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Kind & Loving Handmade Soap & Skincare is a registered Trademark.